Discover the World is one of the UK’s leading specialist tour operators with 40 years experience, offering high-quality holidays and imaginative itineraries to Iceland, Scandinavia, the Polar regions, Canada, Alaska, Australia, New Zealand and beyond. We’ve also over 37 years experience in organising worldwide educational and adventure travel.
Much of our success is down to the experience and of our team of experts who are enthusiastic, dedicated and passionate about travel. Our staff are chosen for their talent and flair to provide customers with excellent service, attention to detail, in-depth knowledge and infectious enthusiasm for our destinations.
We are proud to have a diverse group of nationalities within the company and always have our eyes open for new people to join our team. So if you have previous experience of working for a tour operator or have extensive knowledge of any of our destinations and are considering a career in travel, we would love to hear from you.
Benefits
- Holiday - 23 days rising to 29 days with length of service
- Simplyhealth cash plan
- Company pension scheme
- Discounted staff travel
- Familiarisation trips
- Long service awards
- In-house wellbeing treatments (aromatherapy, massage, Reiki) at discounted rates
- Friendly, open-plan office, with excellent social area, walking distance to shops, restaurants and parks
- Social events
- Complimentary range of teas, Nespresso coffee and fruit when in the office
- Ongoing training and personal development
Vacancies
We offer hybrid working between our high spec, luxury office in Dorking and home/remote working. A significant number of our staff have been with DTW for many years, which is testament to our friendly, caring and flexible working environment.
Travel Specialist – Nordics, Iceland & Polar Regions
At Discover the World, we believe extraordinary holidays begin with expert advice.
We’re looking for an experienced Travel Specialist to join our award-winning Nordic Holidays team. This is a unique opportunity to combine your passion for travel with your talent for sales, helping customers create unforgettable journeys across Scandinavia, Iceland and the Polar regions.
Our customers are looking for more than a holiday booking. They want insight, inspiration and trusted expertise. As a Travel Specialist, you’ll become their personal travel consultant, guiding them from their first enquiry through to their return home.
What You’ll Be Doing
You’ll work with customers to design and sell tailor-made and package holidays, taking full ownership of each booking and building lasting relationships that encourage repeat travel and recommendations.
You’ll:
- Create personalised itineraries tailored to individual interests and budgets
- Build trusted relationships with customers through exceptional service
- Confidently recommend upgrades and enhancements that add value to the customer’s experience
- Follow up enquiries proactively and convert opportunities into bookings
- Work closely with our Customer Experience team to ensure seamless delivery
- Develop and maintain expert knowledge of our destinations and products
What We’re Looking For
You’ll already have experience in travel sales and a genuine enthusiasm for specialist travel.
Essential requirements include:
- Previous experience selling tailor-made or package holidays
- Knowledge of the Nordics, Iceland and/or Polar destinations
- Strong sales and relationship-building skills
- Excellent communication and attention to detail
- A customer-first approach
- Commercial awareness and a drive to achieve results
- A collaborative attitude and willingness to support a small, close-knit team
Why Join Discover the World?
For over 40 years, we’ve been helping travellers experience some of the world’s most remarkable destinations. Our specialist knowledge, strong supplier relationships and passion for exceptional customer service set us apart.
In return, we offer:
- Competitive salary and commission
- Educational visits and familiarisation trips
- Ongoing training and development
- Hybrid working
- 23 days’ holiday rising to 29 days with service
- BUPA Health Cash Plan
- Company pension
- Staff travel discounts
- Volunteering day
A friendly and supportive team environment
If you enjoy building relationships, creating exceptional travel experiences and sharing your destination expertise, we’d love to hear from you. Please contact sue.thorne@discover-the-world.co.uk.