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Coronavirus (COVID 19) Travel Updates

Our Approach

At Discover the World we ensure that you are looked after every step of the way with your safety and wellbeing our top priority. Rest assured that we operate our trips in accordance with advice from the Foreign, Commonwealth & Development Office (FCDO), monitoring their ongoing guidance along with the advice from Public Health England and the World Health Organisation.

If you have any concerns about a destination you are thinking of booking or have already booked to travel with us please talk to our travel experts and we will offer advice and do all we can to help you to ensure minimal disruption to your travel. To give you additional peace of mind we have adapted our booking policy to be as flexible as possible.

We are with you every step of the way

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Expert support

  • As each destination opens up to travellers, our team will help you navigate the requirements from clarifying entry rules to talking you through the testkit websites.
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Flexibility Promise

  • Our Flexibility Promise has been designed to provide a cushion around uncertainty giving you the reassurance to book.
  • Discover more »

Is my holiday going to take place as planned?

Should the UK FCDO advise against travel or should they or the local destination government impose severe restrictions on movement within a country that we are operating to, we will be in touch with our customers to discuss and advise as to whether we will need to amend itineraries or cancel trips as needed. We will provide alternative holidays or change your departure date if possible.

The UK Government confirmed the resumption of international leisure travel from the 17 May based on a traffic light system for grading countries, Green, Amber and Red. Passengers arriving to the UK from countries classified as Green do not have to quarantine. From the 19 July, fully vaccinated passengers arriving from Amber listed countries will also no longer have to quarantine.

With its exceptionally low Covid-19 case rate, Iceland has been added to the ‘green’ list. Read our guide about travelling to Iceland this summer »

  • Green: Arrivals will need to take a pre-departure test as well as a PCR test on or before day 2 of their arrival back into the UK but will not need to quarantine on return (unless they receive a positive result) or take any additional tests, halving the cost of tests on their return from holiday.
  • Amber: Non-vaccinated arrivals will need to quarantine for a period of ten days and take a pre-departure test, a PCR test on day 2 and day 8 with the option for Test to Release on day 5 to end self-isolation early. Those who have been fully vaccinated with an NHS administered vaccine will not have to take a day 8 test or self-isolate.
  • Red: Arrivals will be subject to restrictions currently in place for “red list” countries which includes a 10 day stay in a managed quarantine hotel, pre-departure testing and PCR testing on day 2 and 8.

As in 2020, assessment of individual country’s classification will be ongoing, but there will be a green watch list flagging countries that might be moved from green to amber to provide greater clarity ahead of changes.

What happens if I choose to postpone, change or cancel my trip?

  1. Postponing travel: please speak to your travel expert up to 7 days prior to departure and they will advise whether it will be possible to postpone your trip to a later date. If this is possible we will not charge you an administration fee and we will work with our suppliers to minimise costs wherever possible. If we can change your date you may be required to pay additional costs if the price of your new travel dates differs due to seasonal rate differences. Equally, if the cost of your postponed trip is less, we will refund you the difference.
  2. Changing the destination: If you would like to change to another holiday destination up to 7 days prior to departure your travel expert will advise what is possible. We will not charge you an administration fee, however, you may be required to pay additional costs. Likewise, a refund may be due if the cost of your new holiday costs less than your original holiday.
    Important note: You will need to update your travel insurer regarding any change to your travel dates and or destination.
  3. Transferring your booking to someone else: You can transfer your existing booking to another person suggested by you (subject to agreement by our suppliers), by giving us notice in writing at least 7 days before departure. The replacement traveller must satisfy and fulfil any conditions that apply to the holiday, and all costs of the original booking, and both you and the new traveller are responsible for paying all costs we incur before the transfer can be made by us. We will not charge an administration fee but we will need to pass on any costs which our suppliers impose
  4. Cancellation: If you booked your holiday between 8 October 2020 and 30th September 2021 for travel before 31st March 2022 you can choose to cancel up to 7 days prior to departure on Iceland holidays and up to 45 days prior to departure on all other destinations  and we will give you a full refund of all recoverable costs including your deposit. You will be advised at the time of booking of any elements or holidays that will not be refundable (polar voyages and some travel arrangements and holidays are excluded). If your booking was made outside of these dates, is within 7 days of travel for Iceland or within 45 days of travel for all other destinations or is for travel beyond 31st March 2022 our standard booking conditions apply, however, if you wish to make changes we will still do everything we can to assist you. Your balance remains payable as per our standard booking conditions. Failure to pay the balance without giving notice of the intention to cancel will mean that normal cancellation terms are applied. We can recommend a comprehensive travel insurance policy that provides extensive Covid-19 cover for medical, cancellation and curtailment.

 

How will I know if my travel plans are going to be affected?

We continue to monitor the World Health Organisation, Public Health England, Foreign, Commonwealth & Development Office and ABTA guidance on a daily basis for all of the destinations that we visit, and we will contact our customers in departure date order if the government advice is against travel and as a consequence requires alterations to their holiday.

 

What will happen if Discover the World has to cancel or make a significant change to my holiday as a result of Coronavirus?

If we are forced to cancel your holiday or make a significant change to your travel arrangements we will if possible make alternative holiday arrangements for you or amend your departure date depending on your individual arrangements. If the only alternative is to cancel your holiday you will in the first instance need to contact your insurance company regarding a refund. If however, they will not provide you with a refund we will refund all monies paid.

We have found that many insurers fully appreciate the enormity of the situation facing travel companies and are taking a more flexible approach to cancellation claims in light of the Coronavirus pandemic, over and above their usual standard policy

 

Will I be covered by my travel insurance if I decide to cancel?

This will depend on the terms of your policy. You should contact your travel insurance provider to check what cover is provided in your circumstances. We can recommend a comprehensive travel insurance policy that provides extensive Covid-19 cover for medical, cancellation and curtailment.

 

Entry information for Discover the World destinations:

  • Iceland: Any arriving passengers who are in possession of valid documentation that proves prior infection or vaccination against covid-19 are exempt from quarantine. Fully-vaccinated travellers do not have to take a test upon arrival. From 26 July 2021, double vaccinated travellers, or those with proof of previous infection, must present a negative Covid-19 test before boarding the flight to Iceland. Both PCR and lateral flow tests are accepted and must be within 72 hours prior to departure. To qualify, a traveller’s second vaccination must have been at least 14 days before arrival in Iceland.
    Children (born after 2005) and those who present valid certificates of a previous COVID-19 infection will also no longer be required to test upon arrival. All other passengers must provide a negative PCR test on arrival taken within 72 hours of departure and also adhere to a double testing procedure along with a quarantine for 5-6 days. From the 1st May those arriving from countries judged low risk by the European Centre for Disease Prevention and Control will be exempt from quarantine if they present a negative test result at the border. Read our guide about travelling to Iceland »
  • Faroes: Changes came into effect on 17 July 2021 requiring travellers from most parts of the UK, including double vaccinated, to have a worthy purpose for visiting the Faroes, as well as take a negative Covid-19 test within 48 hours before arrival and self-isolate for 10 days after arrival.
  • Greenland: Travellers from most parts of the UK, including double vaccinated, a must have a worthy purpose for travel to Greenland, as well as take a negative Covid-19 test in a Nordic country within 48 hours before arrival, and self-isolate for 10 days after arrival. A completed SUMUT form is also required.
  • Norway & Svalbard: From 21 June, travellers legally allowed to enter Norway who have been in the UK in the last ten days will be required to stay in a quarantine hotel. A negative PCR test taken no earlier than three days after entry may allow the period of stay in the quarantine hotel to be shortened.
  • Finland: As of 26 July 2021, double-vaccinated travellers from all countries will be able to enter Finland, provided that they present a certificate of full vaccination prior to arrival. The date of the second vaccination must be no less than 14 days before arrival. Further information can be found on Finland’s THL website.
  • Sweden: From the 31 March 2021 foreign nationals, including from the UK, must provide a negative COVID-19 test before entering Sweden. This test must be taken within 48 hours of arrival in Sweden. The Swedish government recommends that all passengers arriving in Sweden should self-isolate for seven days. They should also take a PCR test on the day of arrival and after five days. They should do this even if they have shown a negative COVID-19 test on arrival. Non-EU arrivals (including the UK) are not permitted until after 31st August 2021. More information is available from the Folkhälsomyndigheten.
  • Denmark: Travellers from most parts of the UK, including double vaccinated, a must have a worthy purpose for travel, as well as take a negative Covid-19 test within 48 hours before arrival and self-isolate for up to 10 days after arrival.
  • Canada: Entry to Canada is restricted for non-Canadian citizens at this time, and the FCDO currently advices against all but essential travel. In additions there are local and provincial restrictions regarding travel between and within certain parts of Canada.
  • Australia & New Zealand: Visitor entry is not permitted at this time and this is unlikely to be change until October at the earliest.
  • Antarctica: The FCDO currently advises against all but essential travel to Chile and Argentina, through which most passengers depart on voyages to Antarctica.

For more information

 


Assistance when travelling with Discover the World

Clients travelling with us will have received details of our 24-hour emergency telephone number to be used in the event of problems arising whilst on holiday. The emergency number can be found on itineraries. You can also contact us using our general office telephone number 01737 214 250 during opening hours.