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Coronavirus (COVID 19) Travel Updates

Our Approach

At Discover the World we ensure that you are looked after every step of the way with your safety and wellbeing our top priority. Rest assured that we operate our trips in accordance with advice from the Foreign, Commonwealth & Development Office (FCDO), monitoring their ongoing guidance along with the advice from Public Health England and the World Health Organisation.

If you have any concerns about a destination you are thinking of booking or have already booked to travel with us please talk to our travel experts and we will offer advice and do all we can to help you to ensure minimal disruption to your travel. To give you additional peace of mind we have adapted our booking policy to be as flexible as possible.

We are with you every step of the way

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Expert support

  • As each destination opens up to travellers, our team will help you navigate the requirements from clarifying entry rules to talking you through the testkit websites and we’ll pay for 50% of your testing requirements.
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Flexibility Promise

  • Our Flexibility Promise has been designed to provide a cushion around uncertainty giving you the reassurance to book.
  • Discover more »

Is my holiday going to take place as planned?

Should the UK FCDO advise against travel or should they or the local destination government impose severe restrictions on movement within a country that we are operating to, we will be in touch with our customers to discuss and advise as to whether we will need to amend itineraries or cancel trips as needed. We will provide alternative holidays or change your departure date if possible.

The UK Government confirmed the resumption of international leisure travel from the 17 May based on a traffic light system for grading countries. From the 4 October, this system was to a single red list. Therefore, requirements for fully vaccinated travellers returning to England from a non-red list country have been simplified.

  • Non-red list countries: Fully vaccinated arrivals to England will need to complete a passenger locator form and take a PCR test (to be replaced by a cheaper lateral flow test from 24 October) on day 2 of their arrival back into the UK but will not need to quarantine on return (unless they receive a positive result).
  • Red list countries: Arrivals will be subject to restrictions currently in place for “red list” countries which includes a 10 day stay in a managed quarantine hotel, pre-departure testing and PCR testing on day 2 and 8.

What happens if I choose to postpone, change or cancel my trip?

  1. Postponing travel: please speak to your travel expert as soon as possible prior to departure and they will advise whether it will be possible to postpone your trip to a later date. If this is possible we will not charge you an administration fee and we will work with our suppliers to minimise costs wherever possible. If we can change your date you may be required to pay additional costs if the price of your new travel dates differs due to seasonal rate differences. Equally, if the cost of your postponed trip is less, we will refund you the difference.
  2. Changing the destination: If you would like to change to another holiday destination prior to departure your travel expert will advise what is possible. We will not charge you an administration fee, however, you may be required to pay additional costs. Likewise, a refund may be due if the cost of your new holiday costs less than your original holiday.
    Important note: You will need to update your travel insurer regarding any change to your travel dates and or destination.
  3. Transferring your booking to someone else: You can transfer your existing booking to another person suggested by you (subject to agreement by our suppliers), by giving us notice in writing as soon as possible prior to departure. The replacement traveller must satisfy and fulfil any conditions that apply to the holiday, and all costs of the original booking, and both you and the new traveller are responsible for paying all costs we incur before the transfer can be made by us. We will not charge an administration fee but we will need to pass on any costs which our suppliers impose
  4. Cancellation: If you book your holiday by 31st December 2021 for travel before 31st August 2022 you can choose to cancel up to 45 days prior to departure and we will give you a full refund of all recoverable costs including your deposit. You will be advised at the time of booking of any elements or holidays that will not be refundable (polar voyages, Alaska holidays, escorted tours and some travel arrangements and specific holidays are excluded). If your booking was made before 8 October 2020, is within 45 days of travel or is for travel beyond 31st August 2022 our standard booking conditions apply, however, if you wish to make changes we will still do everything we can to assist you. Your balance remains payable as per our standard booking conditions. Failure to pay the balance without giving notice of the intention to cancel will mean that normal cancellation terms are applied. We can recommend a comprehensive travel insurance policy that provides extensive Covid-19 cover for medical, cancellation and curtailment.

 

How will I know if my travel plans are going to be affected?

We continue to monitor the World Health Organisation, Public Health England, Foreign, Commonwealth & Development Office and ABTA guidance on a daily basis for all of the destinations that we visit, and we will contact our customers in departure date order if the government advice is against travel and as a consequence requires alterations to their holiday.

 

What will happen if Discover the World has to cancel or make a significant change to my holiday as a result of Coronavirus?

If we are forced to cancel your holiday or make a significant change to your travel arrangements we will if possible make alternative holiday arrangements for you or amend your departure date depending on your individual arrangements. If the only alternative is to cancel your holiday you will in the first instance need to contact your insurance company regarding a refund. If however, they will not provide you with a refund we will refund all monies paid.

We have found that many insurers fully appreciate the enormity of the situation facing travel companies and are taking a more flexible approach to cancellation claims in light of the Coronavirus pandemic, over and above their usual standard policy

 

Will I be covered by my travel insurance if I decide to cancel?

This will depend on the terms of your policy. You should contact your travel insurance provider to check what cover is provided in your circumstances. We can recommend a comprehensive travel insurance policy that provides extensive Covid-19 cover for medical, cancellation and curtailment.

 

Entry information for Discover the World destinations:

  • Iceland: Fully vaccinated travellers or those with proof of prior infection of Covid-19 are exempt from quarantine and testing on arrival. However, travellers must present a negative Covid-19 test before boarding the flight to Iceland. Both PCR and certified lateral flow tests are accepted and must be within 72 hours prior to departure. Read our guide about travelling to Iceland »
  • Greenland: Travellers from the UK must be fully vaccinated, and must provide a negative PCR test result, taken in a Nordic country within 48 hours before arrival. A completed SUMUT form is also required.
  • Norway & Svalbard: As of 12 August 2021 fully vaccinated travellers from  the UK will be able to visit Norway without the need to quarantine provided they can show an NHS Covid Pass with a verifiable QR code. One week or longer must have passed since the second dose. Those travelling to Svalbard will need to undergo testing during the last 24 hours prior to departure from mainland Norway, unless they are fully vaccinated when no test is required. Read our guide about travelling to Norway »
  • Finland: As of 26 July 2021, fully vaccinated travellers from all countries will be able to enter Finland, provided that they present a certificate of full vaccination prior to arrival. The date of the second vaccination must be no less than 14 days before arrival. Read our guide about travelling to Finland »
  • Sweden: From the 11 October 2021, fully vaccinated travellers from the UK can enter Sweden. Read our guide about travelling to Sweden »
  • Denmark: As of 14 August 2021, fully vaccinated travellers from the UK are able to enter Denmark.
  • Canada: From 7 September 2021 Canada opened to fully vaccinated travellers meeting entry requirements. In addition there are local and provincial restrictions regarding travel between and within certain parts of Canada. Read our guide about travelling to Canada »
  • Australia & New Zealand: Visitor entry is not permitted at this time and this is unlikely to be change until December 2021 at the earliest.
  • Antarctica: The FCDO no longer advises against all but essential travel to Chile and Argentina, through which most passengers depart on voyages to Antarctica. Both Argentina and Chile are due to open to fully vaccinated travellers from the UK without the need to quarantine from 1 November 2021. Both require a negative PCR test taken within 72 hours before departure.

For more information

 


Assistance when travelling with Discover the World

Clients travelling with us will have received details of our 24-hour emergency telephone number to be used in the event of problems arising whilst on holiday. The emergency number can be found on itineraries. You can also contact us using our general office telephone number 01737 214 250 during opening hours.