Our Unique 100% Guarantee
Quite simply, our unique 100% guarantee means that we promise to protect you, your family, your holiday and your finances.
- We’re there 24/7 should you need to talk to us
- We’ll support you with any flight disruptions and travel delays
- We ensure you never, ever have any surcharges to pay
Booking with Discover the World will ensure that you experience a quality, value-for-money holiday with financial and consumer protection and the assurance that you will be looked after every step of the way. All of which means that when you travel with us, you are in safe, experienced hands.
Here's what we'll do for you...
These are unpredictable times but with our Flexibility Promise you can book your next holiday with complete confidence that should you need to change your plans our expert team will help you to make the amendments where they are possible. This includes moving your travel dates, changing to a different destination or even transferring your holiday to someone else.
And if you book before 31 December 2021 for travel before 31 August 2022 you can cancel up to 45 days prior on most other destinations and we will give you a full refund of all recoverable costs including your deposit. You will be advised at the time of booking of any elements that will not be refundable.
Read more about our flexibility promise
Guarantee NO surcharges
The moment your booking is confirmed we will give you our 100% guarantee there will be no price increases or additional fees to be paid. Whatever happens to sterling, oil prices, and taxes anywhere in the world, it will not affect the cost of your holiday.
Give you peace of mind with Financial & Consumer Protection
With Discover the World, your financial security is guaranteed. We are ATOL and ABTOT Protected and you are covered by extremely stringent British travel industry regulations and UK legislation throughout your holiday. Your consumer rights are completely protected by the EU Package Travel Regulations that govern the sale and operation of every trip we organise. We are also members of ABTA – The Travel Association and AITO (The Association of Independent Tour Operators).
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Support with travel disruptions
We are proud of our excellent reputation for looking after our clients, should the unexpected occur. Before and during your trip, our expert Travel Disruption team are on call 24 hours a day to help you should anything happen to disrupt your travel plans. If a natural hazard disrupts your trip, we will provide ongoing support, and make suitable travel arrangements for you. As a registered Tour Operator, Discover the World Ltd will cover associated costs as required under the Package Travel Regulations 2018.
Promise the price you’ll get is the best around
In the unlikely event that you should find the same holidays arrangements elsewhere at a lower price, we will do our best to improve on it. Do bear in mind that arrangements which appear the same can be very different – we are very particular about the partners we work with and only do so with the best and most reliable.
Read more about our Price Promise »
Discounts on Small Ship Expedition Cruises
Discounting is common in the cruise industry and polar voyaging is no exception. We will always pass on voyage operator discounts; these may include both early booking and, on occasion, late availability offers or short-term ‘sales’. You will find these listed on our website throughout the year. We will always offer the best price available from the voyage operator at the time of booking. Whilst last-minute deals can seem attractive, there are limited places available on our expedition ships and so we strongly advise booking your polar expedition voyage as early as possible. This way you can secure your preferred itinerary, departure date, vessel and cabin category, whilst also taking advantage of the lowest possible airfares and applicable early booking discounts.
Read and/or download our full Booking Conditions